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Mail thieves suspected in missing deliveries

on December 24, 2008

story and video by MARTIN RICARD

One week last August, Carlos Martinez, a civil engineer who lives in the Temescal district, was expecting a special envelope in the mail.

It was his 37th birthday, and his sister from Dallas had told him she was sending him a gift card. She said she was going to send it through the postal service, as most people do. Only the gift card never arrived.

Joanna Wulbert in front of her home in the Temescal district.

Joanna Wulbert in front of her home in the Temescal district.

That wouldn’t have bothered Martinez’ wife, Joanna Wulbert, as much if it were the first time a piece of mail went missing en route to their mailbox. But it wasn’t. Over the past year, Joanna Wulbert has had several items turn up missing—from movie rentals to utility bills—on their way either to her mailbox or to her local post office, the North Oakland station on Shattuck Avenue.

She isn’t quite sure if they have been victims of mail theft. But she has noticed a pattern and has become sure of one thing: It’s annoying.

“I felt basically kind of frustrated,” she said, reflecting on the experience recently, “and not much of anything else.”

It is no secret that with more than 700 million pieces of mail circulating throughout the country every day, a few items are bound to fall through the cracks, especially during the holidays when the delivery of mail goes into overdrive. But in Wulbert’s case, numerous items have suspiciously vanished without a trace, which makes her a strong candidate for stolen mail.

Wulbert is not alone in her situation. While her case hasn’t been formally linked to any criminal case, mail theft is a national problem.  According to the U.S. Postal Inspection Service’s latest semiannual report,  1,293 criminal cases were filed nationwide for mail theft, delay or destruction in the fiscal year ending Sept. 30.  And it wasn’t just jewelry and other expensive items being stolen.   DVDs, CDs, gift cards, items from QVC and the Home Shopping Network, and mail-order prescriptions were also common targets.

Sometimes, the mail thieves turn out to be postal workers.  More than 300 of the criminal cases listed in that Postal Inspection Report were filed against people who worked for the Postal Service. In May, a Los Angeles post office supervisor pleaded guilty to theft of mail involving 4,500 missing DVDs. In June, a North Dakota carrier was arrested in connection with stealing more than 36,500 pieces of mail.

Wulbert, 37, a training program developer who works from home, first started noticing that something was wrong when, back in January, she tried to send one of her Netflix movies back to the company in the mail.

An amateur movie buff, Wulbert had just finished watching Superbad. As she had always done, she then clipped the red envelope that comes with the DVD onto the flap of her mail slot, which is next to her door tucked away in the shadows of her porch.

A few days had passed, and a notice arrived in the mail from the company. Only it wasn’t another DVD, as is standard procedure with Netflix. The company said it never received the last DVD she sent, Wulbert said.

It had been at least the fourth time a movie rental went missing on its way back to the company, so Wulbert contacted her post office to complain. She knew that type of theft was not common in her neighborhood, which is within walking distance of Shattuck, but sheltered from the street’s hustle and bustle. No one else had experienced the same problem.

And she was confident that she had followed the Netflix instructions, “so that’s why I knew it wasn’t just somebody messing with mail in my mailbox,” she said.

After she made the complaint, Wulbert said, she had no more problems with Netflix movies making it back to the company.

But last month, for her birthday, it was almost déjà vu all over again when she received a card in the mail from her mother, with the envelope pried open. Luckily, she said, her mother had mailed the gift card she was planning to send inside that envelope in another one.

Rhonda Aubrey-Otis, the North Oakland station manager, said she hasn’t heard of Wulbert’s situation and doesn’t believe her carriers could be involved in mail theft because there are at least five different carriers on that route—all of whom, she said, follow the rules.

But she has received complaints in the past from customers whose mail went missing.

In those cases, Aubrey-Otis said, the customers would leave their mail outside their homes and authorize a carrier to pick up the items, similarly to what Wulbert would do. Turns out, the station manager said, someone had been casing the homes where the carriers frequently picked up mail, and several items had been stolen.

Aubrey-Otis’ solutions for preventing mail theft are to get a locked mailbox, place a vacation hold on mail if going out of town, deposit all mail at the post office or at a blue mailbox before the last pickup, or just don’t leave packages out in the open—even if in front of a house.

“Just like us, criminals are out there working overtime and thinking how they can get over any way they can,” she said. “We see it all the time. So we just have to keep our eyes open.

As for Wulbert, who still remains a little cautious after her string of episodes, she isn’t blaming anyone. But she is making a promise. For this holiday season, she won’t be taking any more chances.

“The main thing that we advise people now,” she said, “is that if you’re going to send any type of gift card, money or checks—unless you’re going to use FedEx or UPS—don’t send it via the mail.”


  1. Spidra Webster on December 24, 2008 at 6:36 pm

    Pretty sad that an official of the USPS themselves is saying not to send anything of any value through the mail. What happened to postal inspectors? What happened to federal prosecutions for mail fraud, tampering, theft, etc?

  2. mricard on December 24, 2008 at 6:50 pm

    Actually, Wulbert, the resident, said that last quote. Not the postal station manager. And there are postal inspectors and federal agents investigating mail theft, fraud, etc. You can check out what is investigated at Thanks for the comment.

  3. ab on January 6, 2009 at 11:16 am

    I often receive mail that has been delivered to the wrong address. This includes utility bills and wedding invitations. Several times the mail deliverer has tossed items marked “fragile” over my fence and jammed items marked “do not fold” into my mailbox. I receive my mail from the Temescal post office.

  4. mricard on January 6, 2009 at 11:43 am

    Thanks for the comment, ab. Have you tried making a formal complaint to your post office? The station manager quoted in the story, Rhonda Aubrey-Otis, is the person to contact.

  5. SL on January 24, 2009 at 3:09 pm

    We’ve had a constant problem with mail carriers who leave envelopes hanging out of our locked mailbox; just can’t seem to have time to poke them all the way in, and yes, we’ve called many times to complain, but it seems like every time we get a new carrier (which is surprisingly often), it happens again. Our post office is temescal. And they also took out all the local mailboxes, now the closest one is in Berkeley. Whats up with that?

  6. mricard on January 24, 2009 at 3:36 pm

    SL, I know you said you’ve called numerous times already to complain. But have you talked directly with Rhonda Aubrey-Otis, the station manager? She can be reached at (510) 985-3068 or at If this still doesn’t work, maybe you should try the Oakland postmaster, who I believe is Lowana M. Gooch (according to the USPS Web site). You might have tried this, too, but unfortunately persistence from the public seems to be the only way sometimes to get results when you’re dealing with a bureaucracy. Good luck.

  7. Marie Santos on January 31, 2009 at 10:18 pm

    Can you please provide more details on this?

  8. mricard on February 1, 2009 at 12:56 am

    I’m not sure if I understand what other details you’re asking for, Marie. Are you asking about something related to my last post?

  9. Sherri on June 24, 2009 at 8:41 am

    You want BAD service? None beats the Oakland Civic Center Post Office. The sub carriers will mark parcels as “attempted delivery” and never leave a notice. Even if you are standing there when the mail is being delivered, they will deny that there are any packages, yet scan it “Delivery Attempt” moments later. I had one package never delivered, and then returned in a sealed EMPTY box. I have been trying in vain for a week to get delivery of yet another (non) “delivery attempt” (I was home, there are parcel lockers in the complex, and not a single unit in the complex received mail the date of this “Delivery Attempt”). Our regular carrier was fabulous, unfortunately he does not seem to be around anymore.

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